Terms & Conditions.

1. Programmes and services

Universa Academy runs webinars, workshops, bootcamps, hackathons, and other educational activities, both online and onsite.

What a programme covers, its schedule, location, class format, facilities, fees, and participant requirements are set out on the programme page or in the written offer you receive before paying.

That information forms part of your participation agreement.

2. Registration and seat confirmation

You must provide accurate registration details and a contact we can actually reach you on.

For programmes with a selection process, submitting the form does not mean you have been accepted. Selection results are sent to the contact you registered.

Your seat is confirmed once the admission requirements are met and:

• the first month’s payment has been settled, for monthly payment plans; or
• the full fee has been settled, for one-off payment.

Until that payment is settled, the seat is not reserved and remains open to other applicants. Filling in the form, agreeing to join, or paying part of the first month’s invoice does not lock a seat.

A seat is confirmed only by written confirmation from Universa Academy. If your payment arrives after the class is full and we cannot give you a seat, you receive a 100% refund.

3. Fees and payment

The amount due, the payment plan, and the due dates are communicated before you pay.

Pay the invoiced amount through Universa Academy’s official channels. If you receive a scholarship or discount, your payment obligation is the invoice after that reduction is applied.

The first month’s payment confirms your seat; it does not pay off the whole programme. The remaining instalments follow the agreed schedule.

Payments are final, except as set out in the cancellation and refund sections below and where the law gives you additional rights.

4. Cancellation by the participant

Cancellations must be sent in writing to Universa Academy’s official WhatsApp, +62 818-0583-6965.

How much is refunded depends on when your cancellation request is received:

Percentages are calculated on the programme fees Universa Academy has actually received for the cancelled registration, not on the programme price before any scholarship or discount.

Deadlines use calendar dates in Western Indonesia Time (WIB). A request received by 23:59 WIB on the 14th day before the start date qualifies for a 100% refund; one received by 23:59 WIB on the 7th day before qualifies for 50%.

The cancellation date is the time your message reaches the official channel, not the time an admin replies.

For bundled registrations made up of several stages, the cancellation deadline counts from the start date of the first stage in the bundle.

Not showing up, dropping out, or not accessing the LMS does not count as a cancellation request and does not automatically end your payment obligations.

A cancellation that meets these terms ends your registration and voids any programme invoices not yet due.

5. Postponement due to low enrolment

A class runs with a minimum of 6 confirmed participants. A confirmed participant is one who has met the admission requirements and settled payment as described in section 2.

If the minimum is not reached, Universa Academy postpones the class and refunds 100% of the programme fees paid by every registrant in that class.

Postponement notices are sent in writing to your registered contact no later than 5 calendar days before the class start date.

Refunds are not replaced with vouchers or moved automatically to a new schedule. Joining the new schedule requires your agreement.

6. Refund process

To request a cancellation, send us:

• the participant’s name and the programme name;
• a statement that you are cancelling;
• proof of payment or the invoice number; and
• the bank account or payment method for the refund.

The date your cancellation statement is received remains the basis for the refund percentage, even if payment or account verification is completed later.

Refunds are processed within 7 working days after refund eligibility and payment details have been verified, unless the law requires a shorter deadline.

For postponements due to low enrolment, Universa Academy starts the refund itself — you do not need to submit a cancellation.

Funds are returned via the original payment method or a verified account belonging to the payer. Universa Academy does not deduct administration fees from a 100% refund.

Scholarships and discounts cannot be converted to cash. Refunds only cover payments that were actually made.

7. Limits of the refund policy

Beyond participant cancellations, class postponements, payments that did not secure a seat, and rights required by law, payments are non-refundable.

A change of personal plans, schedule clashes, work commitments, absence, or dropping out does not give any refund rights beyond section 4.

These terms do not remove your rights if the service is not delivered as agreed or if a refund is required by law. Such cases are not treated as a personal cancellation.

8. Scholarships

Scholarships are awarded based on the requirements and selection process announced for each programme.

Applying for a scholarship does not guarantee one and does not reserve a seat in the class.

The scholarship amount, your remaining payment obligation, and the deadline to accept the offer are communicated in writing. Scholarships cannot be transferred or exchanged for cash.

9. Participation and conduct

You are responsible for following the schedule, preparing the required equipment, and completing exercises and team responsibilities as the programme requires.

Harassment, discrimination, threats, cheating, misuse of data, or any conduct that undermines safety or the learning process is not allowed.

Universa Academy may restrict access or end participation for proven violations, and will state the grounds in writing. Where safety is threatened, access restrictions take effect immediately.

Ending participation because of a violation does not automatically give a right to a refund. Outstanding payments remain subject to these terms and applicable law.

10. Materials and participant work

Learning materials, the curriculum, and recordings are protected by intellectual property rights belonging to Universa Academy, its instructors, or the relevant rights holders.

Access is granted for your own learning. Re-uploading, selling, sharing account access, or distributing materials without written permission is prohibited.

Recording availability and LMS access periods follow what the programme promises.

Rights to your own work, use of third-party materials, and confidentiality of client briefs follow the relevant written agreements. Joining a class does not by itself transfer all rights to your work to Universa Academy.

11. Learning outcomes and responsibility

Universa Academy provides the teaching, mentoring, and facilities described in the programme offer.

Graduation, the readiness of your work, and learning outcomes depend on meeting programme requirements and on your own effort. Participation does not guarantee a job, internship, income, funding, or the commercial success of a product.

You are responsible for how you use and launch your work, including data permissions, software licences, and testing before releasing it to the public. This does not shift Universa Academy’s responsibility for its own obligations.

12. Changes to these terms and complaints

The terms that apply to your registration are the version presented and agreed at the time you registered. Later changes do not apply retroactively to reduce rights already agreed.

These terms are governed by the laws of the Republic of Indonesia.

Questions, cancellation requests, and complaints go to WhatsApp +62 818-0583-6965. Resolving matters directly does not remove either party’s right to use the dispute resolution mechanisms available under the law.